Refund Policy

Our Happiness Guarantee

At Brumateusshop, we stand behind the quality and innovation of every product we create. Your complete satisfaction is our priority. This Refund Policy outlines our straightforward process to ensure your peace of mind with every purchase.

1. 30-Day Satisfaction Guarantee

We offer a 30-Day Return Window from the date you receive your order. If you are not completely satisfied with your purchase for any reason, you may initiate a return for a refund or exchange within this period.

  • Eligible Items: The product must be in unused, original condition, with all tags attached and in its original packaging. This ensures we can resell the item to another customer.

  • Non-Eligible Items: For health and safety reasons, we cannot accept returns on:

    • Used or damaged products (unless due to a manufacturing defect covered by our Lifetime Warranty).

    • Items that are not in resalable condition.

    • Personalized or custom-made products.

2. How to Initiate a Return or Exchange

To ensure a smooth and traceable process, all returns and exchanges must be pre-authorized by our customer service team. Please follow these steps:

  1. Contact Us: Email our support team at [email protected] within 30 days of delivery. Please include your order number and the reason for your return.

  2. Receive Instructions: We will respond within 24 hours (on business days) with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send the package.

  3. Ship the Item: Carefully pack the item(s) in their original packaging, include the RMA number inside the package, and ship it to the provided address. We strongly recommend using a trackable shipping service and retaining your proof of postage.

3. Refund Process

  • Timing: Once we receive and inspect your returned item, we will process your refund within 5-10 business days.

  • Method: Refunds will be issued to the original payment method used for the purchase.

  • Deductions: Please note:

    • The original shipping cost is non-refundable, consistent with our policy of offering deeply discounted products with free global shipping.

    • Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product (covered under our Lifetime Warranty).

4. Exchanges

We are happy to facilitate an exchange for a different color or model, provided the desired item is in stock.

  • The same return conditions and process apply.

  • Once we receive your returned item, we will ship the new item to you. Standard free global shipping will apply to the replacement order.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, please contact us immediately at [email protected].

  • We will resolve the issue promptly at no cost to you—this may include sending a prepaid return label and expediting a replacement.

  • This is covered under our Lifetime Warranty and quality guarantee, separate from the standard 30-day return policy.

6. Special Considerations for Our Global Customers

As we offer free shipping worldwide, the refund amount for standard returns will be for the product cost only, as stated above.

  • For returns due to our error, we will cover the cost of return shipping.

  • We cannot refund any customs duties or import taxes you may have paid upon delivery. For returns, you may need to contact your local customs office to inquire about a potential refund of those fees.

7. Final Sale Items

Any items marked as "Final Sale" at the time of purchase are not eligible for returns or exchanges unless defective.

Contact Us

For any questions regarding our Refund Policy, or to initiate a return, please contact our dedicated support team:

Email: [email protected]
Response Time: We strive to respond to all inquiries within 24 hours on business days.