Shipping Policy

At Brumateusshop, we are committed to delivering our innovative drinkware to your doorstep—no matter where you are in the world. Our Free Global Shipping is not just a promotion; it's our promise to make exceptional products accessible to everyone.

1. Free Global Shipping, Period.

Every order you place on Brumateusshop.com qualifies for Free Standard Shipping, with no minimum purchase required. There are no hidden fees or temporary promotions—this is how we operate. We believe great value should cross all borders.

2. How It Works: From Click to Delivery

Order Processing:
Once your order is confirmed, our team prepares it for shipment within 1-3 business days (Monday through Friday, excluding public holidays). You will receive an order confirmation email immediately after purchase.

Shipping & Transit:
After processing, your order is handed to our global logistics partners. The estimated delivery time from the date of shipment is 6-12 business days to most international destinations. This timeframe is an estimate based on typical performance to major regions and can be influenced by factors beyond our control.

Tracking Your Order:
Once your order ships, you will receive a second email containing your tracking number and a link to monitor your package's journey. We encourage you to use this feature for the most up-to-date information.

3. Important Information for International Orders

Customs & Import Duties:
As your package crosses international borders, it may be subject to customs inspections and import duties or taxes imposed by your local authorities. These fees are the responsibility of the recipient and are not included in the product price or our shipping cost. We cannot predict or control these charges, which vary widely by country.

Address Accuracy is Critical:
Please double-check your shipping address at checkout. Brumateusshop is not responsible for packages lost, delayed, or returned due to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address error, reshipping fees will apply.

4. What Happens After Shipment?

Once your package is in the care of the shipping carrier, delivery timelines are dependent on their network and local postal services. Delays can occasionally happen due to:

  • Customs clearance procedures

  • Local holidays or weather events

  • Regional logistical disruptions

While these are rare, we appreciate your patience and understanding should they occur.

5. Damaged or Lost Packages

Your satisfaction is paramount. If your package appears lost in transit (based on tracking information) or arrives damaged:

  • Contact us immediately at [email protected].

  • For lost packages, we will initiate an investigation with the carrier.

  • For damaged items, please provide photos of the product and packaging.

We will work swiftly to resolve the issue, whether through reshipment under our warranty or other appropriate solutions.

6. No Rush or Expedited Shipping?

Currently, we focus all our resources on providing the best possible value through our Free Standard Shipping model. This allows us to maintain our radical discounts (like our ongoing 70% off) without compromise. We do not offer paid expedited shipping options at this time.

Thank you for trusting Brumateusshop. We've built our shipping policy around one core idea: removing barriers so you can focus on enjoying your premium drinkware, not the cost of getting it.